Last updated: June 2026
Fenna ("Fenna"). Privacy questions: privacy@heyfenna.com.
Business account data, call recordings and transcripts, caller phone numbers, booking details and usage statistics.
To provide the AI receptionist: answering calls, making bookings, sending confirmations and showing reports. Legal basis: performance of the contract and legitimate interest.
Calls are recorded and handled by an AI; callers are told this at the start of the call, in line with the EU AI Act and GDPR.
Recordings and transcripts are kept for 90 days by default, then deleted or anonymised, unless the law requires otherwise.
We use telephony, speech and hosting providers within the EU/EEA, under data processing agreements.
Right to access, rectify, erase, restrict and port your data, and to withdraw consent you previously gave. Requests: privacy@heyfenna.com. You also have the right to lodge a complaint with a supervisory authority, the Data Protection Commission (Ireland) or the Autoriteit Persoonsgegevens (Netherlands).